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Residential Security

Epic Systems Group can help protect the lives and property at your home. We take the same professional approach to protecting residential properties as we do for large business and commercial facilities.

We provide our residential customers an excellent value for the price. We don’t engage in pricing gimmicks or back-load costs in long contracts. If you do business with a more famous company, a lot of what you pay for is their sales and marketing budgets, not the actual service. Those TV ads you see and radio ads you hear are paid for by customers. Our “big brand” competitors engage in what’s known in the security business as “lick and stick security” — providing you with cheap, unreliable equipment, free or for a minimal up-front cost. But their expensive monthly monitoring services mean you will pay much more as time passes.

Epic’s approach to protecting residential customers includes much better components that are industrial grade or nearly so and better technology,

  • We use “tight wireless” channels that are harder to hack by potential intruders.
  • Our systems use bi-directional settings so that when turning it on or off the signal being sent gives confirmation from the control unit, not just from the panel.
  • Our equipment is housed in a tamper-proof “head unit” (control unit) that’s installed in a location away from the panel, so that disruption of the panel does not disconnect the system.

While we can’t match the cheapness of our larger competitors, in the long term we provide a better value with lower overall cost. Because you own the equipment you’ll pay less for ongoing monitoring service, not an open-ended lease on the equipment.

When you secure with Epic you get more than equipment and monitoring — you work with our highly trained, well managed, professional employees, most of whom have been with us for more than ten years.

Epic Systems Group’s Intelligent Security Integration can provide your home all the protection it needs. Contact our office today at 1-800-273-4258 or email us so we can talk about what you need and how we can help.

COVID-19 Information

Greetings to all Epic Systems Group Customers and Clients,

               While we are sure that you have undoubtedly been inundated with these types of e-mails in the past few weeks, we just wanted to advise you on our status during the COVID-19 outbreak.

First and foremost, currently, there are no impacts to central station monitoring. Our monitoring service (C.O.P.S. Monitoring) has 6 locations across the country, and they are being proactive in their own response plans. While there are some jurisdictions in other states that have suspended response to certain types of signals, these do not impact any of our customer locations. We have been advised however that there may be a delay in processing on non-critical signals such as AC Loss, low battery, trouble conditions and other minor signals. All Intrusion, Fire, Medical, Panic and critical environmental signals are still being processed in a timely manner.

With regards to our own office; we have infrastructure in place that all key personnel can work remotely from home, with full access to e-mail and phone communications. Some mailings may be delayed in the event of an office shutdown, as well as scanned documents and faxes. Our business hours are currently remaining the same, and our technicians can respond to a service request as needed.

If you need service, please be mindful of your health, and the health of those around you. We are taking steps to ensure that our technicians are kept safe, and that proper precautions are being taken. However, due to numerous shortages of PPE, they do not have masks or gloves. They may ask you to open doors or demonstrate on the keypad / video system etc. the problem that you are experiencing to reduce the amount of unnecessary contact.

If you have any further questions, please feel free to reach out via phone or E-Mail

Warm regards,

 

Wayne S. Wishart Sr., CET

VP of Operations